Frequently Asked Questions

Most frequent questions and answers

We aim to deliver within the UK in 3-5 working days. If you haven’t received your order within 7 working days since you ordered your item, please get in touch with us via orders@ecologie.co.uk.

We’re not able to take orders over the phone, but if you are having trouble with the site please give email us at info@ecologie.co.uk and a member of our support team will be able to guide you through the process.

You can get in touch with one of our support team members at info@ecologie.co.uk to find our more information about a certain product – they’ll be happy to help.